Shipping policy

Shipping Policy - U.S. Orders

This policy applies to U.S. lifejacket and safety equipment orders, clarifying delivery rules for security and compliance. Order placement confirms your acceptance.

A. Shipping Costs

  • Calculation: Real-time rates at checkout (based on weight, region, e.g., professional lifejackets vs. accessories).
  • Free Shipping: $150+ orders (includes USCG-certified items, noted at checkout).

B. Processing & Transit Times

  • Delivery:
    • Standard: 3–5 business days (e.g., Miami to Seattle in ~4 days).
    • Express: 1–2 business days (urgent rescue scenarios).
  • Cut-off: 17:00 EST for same-day processing; after-hours delay to next day.
  • Handling: 1–2 business days (includes safety inspections, e.g., inflatable lifejacket airtightness checks).

C. Carriers

  • Services: UPS, USPS, FedEx (system selects optimal, remote areas via USPS for rescue gear accessibility).
  • Special Notes: Lifejackets with cylinders shipped as hazardous materials, safety notices on tracking pages.

D. Address Changes

  • Window: 24 hours after order (e.g., 10:00 Jul 1 order, modify by 10:00 Jul 2).
  • Security Limit: No changes in transit; contact carrier with order safety ID for possible intercept.

E. Cancellations

  • Unshipped: Cancel anytime for instant refund.
  • Shipped: Refuse delivery and follow Returns Policy (includes professional refusal guidelines for lifejackets).

F. Damaged Parcels

  • On Delivery: Refuse 签收 and photo-document all sides of packaging within 24h.
  • After Receipt: Report within 48h with package/item photos and safety performance videos for replacement/refund.

G. Manufacturer Direct Shipping

  1. Logistics Details:
    • Method: Manufacturer’s default economy (e.g., USCG-certified items shipped by certifying manufacturers).
    • Processing: 1–2 business days (custom rescue gear may extend, noted with safety certification timelines).
  2. Tracking & Updates:
    • Tracking number emailed with security status updates at each logistics node.
    • Carrier delays proactively communicated with alternative safety solutions (e.g., temporary stock allocation).

H. International Orders

  • Extra Costs: Duties, taxes, customs fees (estimated at checkout for hazardous items like compressed gas lifejackets).
  • Compliance: Recipient ID and destination safety certificates required; no shipments of non-compliant equipment.

I. Tracking Support

  • Self-Service: Check status via "Order Center" with real-time safety inspection progress.
  • Assistance: Email support@BestLifejacket.shop (subject: "Shipping Inquiry + Order No.", e.g., "LJ20250718 Delay").

J. Contact Us

  • Email: support@BestLifejacket.shop (include order number, issue description, safety equipment model).
  • Phone: +1 305 494 9538 (Mon–Fri 9:00–18:00 EST, press 1 for shipping safety line).